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Terms of Service


By accessing and using the PGGB PCM Remastering service, you confirm that you are in agreement with and bound by the terms and conditions contained in the Terms of Service outlined below. These terms apply to the entire website. This service is operated by AudioWise Inc., Burlington, ON, Canada. We may choose to correct or amend these Terms of Service at any time. If changes occur, we will clearly indicate them at the top of this page with the date of modification.

Allowed Usage
This service offers functionality to convert audio files of different formats. This service is provided through a web interface. You agree to comply with the policies and limitations concerning the use of the PGGB PCM Remastering service, including, without limitation, the maximum consumed time of conversions done through the service, the maximum number of files a user may upload through the service, and the maximum size and duration of the files a user may convert through the service. You agree not to bypass these policies by any means.

Payments
Payments are not refundable.

Availability of Service (SLA)
We will use commercially reasonable efforts to make the service available with a monthly uptime percentage of at least 99.99%. The monthly uptime percentage is calculated by subtracting from 100% the percentage of minutes during the month in which the service is not available. In the event PGGB PCM Remastering does not meet this availability, you will be eligible to receive a refund as described below.

The version of PGGB software and all configuration settings used for conversion are recorded in the logging information of each order. If you believe your conversion is deficient or in error, please review the information in the following files:
  • Analysis : Microsoft Excel CSV (comma separated) format
  • Debug Logging : Text
  • Configuration Settings : JSON
If it has been determined that PGGB PCM Remastering was in error, you will be eligible to receive a refund as described below.

Refunds
In the event of noncompliance or a conversion error,  you get the proportionate amount of your last invoice refunded as a credit. To receive this refund credit you must submit a claim, which contains at least the following information:

  • the dates and times of the incident that you’re claiming
  • your order numbers and any logs that corroborate your claim

SLA Exclusions
You are not eligible to receive a refund if the outage or error:
  • results from any announced maintenance (Maintenance periods are announced on the service home page).
  • is caused by corrupt or incompatible requests or files provided by you
  • is caused by unsupported input files.
  • is caused by factors outside of our reasonable control, including any force majeure event or internet access or related problems beyond the demarcation point of PGGB PCM Remastering

Responsibility for Data
We do not make backups of your files for data protection reasons. Always keep a copy.

While we try to ensure that our service is error free, we cannot guarantee that your files will not be damaged, deleted, or lost. You acknowledge that you have a copy of all files, and PGGB PCM Remastering will not be responsible for any failure caused by files sent to PGGB PCM Remastering.

Privacy Policy
Privacy is important to us.

These Terms of Service incorporate the Privacy Policy.

Copyright Policy
Don't use our services and intellectual property for any form of infringement.

You are responsible only for the data (e.g., audio files) that you send to the PGGB PCM Remastering service. PGGB PCM Remastering does not monitor customer content. Please remember that illicit exchanges of recordings and protected works and hacking harm artistic creation. And please respect the laws in force, especially those concerning intellectual and artistic property.